Text Messaging with Virgin Mobile

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Text Messaging with Virgin Mobile

I just moved from the $30 Sprint SERO plan to the $25 Virgin Mobile. Sprint runs the Virgin Mobile operation in the United States. So I wondered how different they can really be. After using the Samsung Intercept SPH-M910 on the Virgin Mobile plan, I found the biggest difference is in the text messaging (SMS) service. It turns out every carrier implements the service differently. In this thread I will document my experiences texting with various carriers using this Samsung Intercept phone on Virgin Mobile.

Chieh Cheng
Tue, 09 Nov 2010 04:09:46 +0000

Verizon

First, I tried to text my Verizon cellphone. But the message didn't get through using the 10-digit Verizon cellphone number. So I reversed the direction. But the text message sent, to Virgin Mobile (VM) 10-digit cellphone number, from my Verizon phone was also lost.

Next, from the VM phone, I sent a text message to Verizon phone using the e-mail address ([email protected]) and the message went through. Using the Verizon phone to send a text message to VM cellphone e-mail address ([email protected], [email protected], or [email protected]) also works.

Chieh Cheng
Wed, 10 Nov 2010 00:48:55 +0000

Sprint

Later, I played with my wife's Sprint phone. In this case, the result was exactly the same as the Verizon result. The Sprint phone couldn't send text message to the VM phone, using purely the 10-digit number, and vise-versa. Using the e-mail addresses worked fine.

Chieh Cheng
Wed, 10 Nov 2010 00:51:05 +0000

The more I think about these text messaging differences on different carrier, the more I'm wondering that maybe these aren't differences, but a problem. It seems that if they really intended this difference, it would be detrimental to their user base. After all, we need to communicate. I decided to send Virgin Mobile a problem report:

"I sent a text, using the 10-digit number, from my Virgin Mobile phone to Verizon phone and it's not received.
"Then I send a text, using the 10-digit number, from my Verizon phone to the Virgin Mobile phone and it is also not received.
"This problem also occurs when I use my Virgin Mobile phone with my wife's Sprint phone."

Chieh Cheng
Wed, 10 Nov 2010 01:21:39 +0000

Virgin Mobile responded pretty quickly to my question. The following is their response. It sounds like their text messaging service should be no different than any other carrier. Perhaps, I activated my phone just when their text message service broke. We'll have to see.

"Hello Chieh
"Thanks for contacting Virgin Mobile Customer Care.
"I am very sorry to hear for all the troubles you have been through, be advised that tech support has detected a glitch that have affected the ability for some customers to send and receive text messages, they are already working on this matter to have a prompt resolution. We don't have an estimated time as to when the issue will be fixed but we expect it to be within the next few days.
"Your comprehension is highly appreciated.
"Hope this helps, If you need additional assistance, feel free to let us know how we can assist further or contact us at 1-888-322-1122 (or *VM from your handset).
"You can reach us Monday through Friday 4am-9pm PST and Saturday and Sunday from 4am-8pm PST.
"Best regards,
"Connie
"Virgin Mobile At Your Service"

Chieh Cheng
Wed, 10 Nov 2010 20:59:21 +0000

Looks like the problem was a system glitch. Last night, I was able to send and receive text messages from Sprint and Verizon on Virgin Mobile using the 10-digit numbers. Must have been a coincidence that their system glitched at about the same time when I activated the phone.

Chieh Cheng
Fri, 12 Nov 2010 00:53:42 +0000

As for this matter a person can add any virgin number to their email accounts plus vmobl.com or vmtextspix.com or yrmobl.com and get a BCC or your texts a phone access whatcha think of that crap folks. And you'd never know.So F....K. VMusa.

Daniel W.
Mon, 05 Sep 2011 04:54:09 +0000

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